When reporting a product issue, you may be asked to provide photos of the item, packaging, or shipping label before we can review your request.
While we understand that this may sometimes feel inconvenient, photos are an important part of the claims process and help us resolve issues as quickly and accurately as possible.
Photos allow our team to verify the issue and determine the best course of action.
They help us:
Identify manufacturing defects
Verify printing or personalization errors
Assess shipping damage
Confirm that the correct item was received
Investigate packaging issues
Improve quality control processes
Without visual evidence, it can be difficult to determine what went wrong and whether a reprint or refund is appropriate.
To help us review your claim quickly, please include clear photos of:
Take photos that clearly show the issue being reported.
Examples include:
Print quality issues
Damage
Incorrect personalization
Incorrect product received
Missing components
Photos of the packaging can help identify shipping-related issues and assist with carrier investigations.
The shipping label helps us verify the order and identify the fulfillment facility and shipping route used.
Photos are typically required for claims involving:
Damaged products
Misprints
Manufacturing defects
Incorrect items received
Missing parts or components
Shipping damage
Unfortunately, our ability to investigate a claim may be limited without photos.
Because products are manufactured and shipped by multiple facilities and carriers, visual evidence is often required before we can approve a replacement or refund.
Not necessarily.
Providing photos allows us to review the claim, but each case is evaluated individually according to our Quality Guarantee and support policies.
Some issues may qualify for a reprint, replacement, or refund, while others may not.
To help us process your request as quickly as possible:
Submit photos with your initial support ticket.
Ensure images are clear and well-lit.
Include close-up photos of the issue.
Include photos of the packaging and shipping label when applicable.
Providing complete information upfront helps reduce delays and allows our team to begin investigating immediately.
Our goal is to resolve issues fairly and efficiently. Photos provide the information we need to accurately assess claims, identify the root cause of problems, and improve the overall customer experience.
The more information you provide, the faster we can assist you.