What do I do if my package is lost?
The majority of US orders are shipped UPS MI where UPS does the first half then they hand the orders off to USPS for delivery. Since there is a hand-off between the two couriers we can sometimes seen delays between USPS receiving from UPS or them scanning in the orders. We ask that you please allow 10 delivery days of no movement before you reach out for us to replace or refund as it's likely delayed and not lost.
The majority of International orders are shipped through Asendia then once they arrive to the receiving country the local tracking link will update. For example once the order arrives to Canada the second tracking attached will be for Canada Post tracking which will track to the door. Since international shipping can take longer as we are seeing delays between them getting sorted to leave the US and once they arrive to the receiving country we are seeing delays with them going through customs we do request that you allow at least a month for delivery before we replace or refund.
We will only replace or refund on orders up to 30 days after the shipped date for US orders and 60 days for international orders.