How long do I have to submit a claim for a damaged or misprinted product?

How long do I have to submit a claim for a damaged or misprinted product?

If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement whichever the customer prefers. 

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.


What we need to make a replacement order or refund:

  1. Please provide the customer name and email.
  2. Please provide the order number
  3. Please provide picture of wrong/ damaged item.
  4. Please confirm if the customer prefers a replace or refund. It's best to do that before reaching out to us because once replaced we can't guarantee it can be canceled if the customer decides they prefer a refund. 
Once the replacement has been shipped the tracking link will update on the original order in the teelaunch app.