We're here to make things right!
If we've sent out the wrong product, damaged order or if the graphic isn't up to par, here's what we can do:
We'll get that sorted out right away!
To help us fix things super quickly, please provide:
- Order number
- Customer name and email
- Picture of the wrong/damaged item ( Quality Control purposes )
- Customer's preference (replacement or refund)
Just a quick note on timing:
US customers: You've got 30 days after the order is delivered
International customers: You've got 60 days after the order is delivered
Quick tip! It's best to check if your customer wants a replacement or a refund before reaching out to us.
Once we start processing a replacement, it can be tricky to cancel if they change their mind.
Good news: If we send a replacement, the tracking link will automatically update in the original order in your teelaunch app.