How long do I have to submit a claim for a damaged or misprinted product?

How long do I have to submit a claim for a damaged or misprinted product?

We're here to make things right!

If we've sent out the wrong product, wrong size, or if the graphic isn't up to par, here's what we can do:

We'll get that sorted out right away!

To help us fix things super quickly, please provide:

  1. Order number/ Reference ID
  2. Customer name and email
  3. Picture of the wrong/damaged item ( Quality Control purposes ) 
  4. Customer's preference (replacement or refund)
Just a quick note on timing:

US customers: You've got 30 days after the shipped date
International customers: You've got 60 days after the shipped date

Quick tip! It's best to check if your customer wants a replacement or refund before reaching out to us.

Once we start processing a replacement, it can be tricky to cancel if they change their mind.

Good news: If we send a replacement, the tracking link will automatically update in the original order in your teelaunch app. 

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