How long do I have to submit a claim for a damaged or misprinted product?
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement whichever the customer prefers.
US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order or refund:
- Please provide the customer name and email.
- Please provide the order number
- Please provide picture of wrong/ damaged item.
- Please confirm if the customer prefers a replace or refund. It's best to do that before reaching out to us because once replaced we can't guarantee it can be canceled if the customer decides they prefer a refund.
Once the replacement has been shipped the tracking link will update on the original order in the teelaunch app.
What if the product is damaged in the mail?
What if the product is damaged in the mail? Just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement whichever the customer prefers. US customers have up to 30 days after the shipped ...
What payment methods do you accept?
At teelaunch we accept credit cards via Stripe and PayPal and will soon have Payoneer. We only charge you the store owner the product and shipping costs listed in the app.
How do I make changes or cancel an order?
Whoops! We’ve all been there. Your customer wants to change how many shirts they are ordering, update a size or cancel the order all together. No worries, we have you covered. If the order is canceled or in hold status you can cancel on your end ...
What happens if the tracking says its delivered, but the customer claims it isn't?
On orders that show delivered and the customers have not received, we have the customer check with everyone in their household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left ...