What happens if the tracking says its delivered, but the customer claims it isn't?

What happens if the tracking says its delivered, but the customer claims it isn't?

Once an order is marked as Delivered by the carrier, we are unable to issue refunds or replacements for non-receipt. If you believe your order was stolen or delivered to the wrong address, please contact the carrier directly to open a claim. We’re happy to assist by providing tracking details and any information needed to support your claim. In some cases, the package may arrive within a few days after being marked delivered, so we recommend checking with neighbors or your local post office first.


    • Related Articles

    • What if I need to change the customer's address?

      It is simple, but there are a couple of different paths depending on where your order is in its journey: If your order is still chilling in "Pending" or "On Hold" status: · Great news! You can update the shipping address yourself right in the ...

    • How long do I have to submit a claim for a damaged or misprinted product?

      We're here to make things right! If we've sent out the wrong product, wrong size, or if the graphic isn't up to par, here's what we can do: We'll get that sorted out right away! To help us fix things super quickly, please provide: Order number/ ...

    • What do I do if my package is lost?

      This is to give you a quick rundown on how our shipping works and what to expect with tracking updates. For US Orders: Most orders travel via UPS MI First, UPS carries the package part of the way Then they hand the orders to USPS for final delivery ...

    • What if the product is damaged in the mail?

      We'll get that sorted out right away! Just a quick note on timing: US customers: You've got 30 days after the shipped date International customers: You've got 60 days after the shipped date To help us fix things super quickly, please provide: ...

    • How do I make changes or cancel an order?

      Whoops! We’ve all been there. Your customer wants to change how many shirts they are ordering, update a size or cancel the order all together. No worries, we have you covered. If the order is canceled or in hold status you can cancel on your end ...