What if the product is damaged in the mail?
What if the product is damaged in the mail?
Just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement whichever the customer prefers.
US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order or refund:
1. Please provide the customer’s name and email.
2. Please provide the order number
3. Please provide a picture of the wrong/ damaged item.
4. Please confirm if the customer prefers a replacement or refund. It's best to do that before reaching out to us because once replaced we can't guarantee it can be canceled if the customer decides they prefer a refund.
Once the replacement has been shipped the tracking link will update on the original order in the Teelaunch app and is also sent to your account email.
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