We'll get that sorted out right away!
Just a quick note on timing:
- US customers: You've got 30 days after the shipped date
- International customers: You've got 60 days after the shipped date
To help us fix things super quickly, please provide:
- Customer name and email
- Order number
- Picture of the damaged item ( Quality Control Purposes )
- Customer's preference (replacement or refund)
Quick tip! It's best to check if your customer wants a replacement or refund before reaching out to us.
Once we start processing a replacement, it can be tricky to cancel if they change their mind.
Good news: If we send a replacement, the tracking link will automatically update in the original order in your teelaunch app.
Thanks for working with us to make sure your customers stay happy!