What if the product is damaged in the mail?

What if the product is damaged in the mail?

We'll get that sorted out right away!
    Just a quick note on timing:
  • US customers: You've got 30 days after the shipped date
  • International customers: You've got 60 days after the shipped date

To help us fix things super quickly, please provide:

  1. Customer name and email
  2. Order number/ Reference Id
  3. Picture of the damaged item ( Quality Control Purposes ) 
  4. Customer's preference (replacement or refund)

Quick tip! It's best to check if your customer wants a replacement or refund before reaching out to us.

Once we start processing a replacement, it can be tricky to cancel if they change their mind.

Good news: If we send a replacement, the tracking link will automatically update in the original order in your teelaunch app. 

Thanks for working with us to make sure your customers stay happy!

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