What if the customer doesn't like the product?
We cannot refund an order just because the customer does not like what they received. Each item is made to order specifically for your customer. Because of this, we’re unable to offer refunds or exchanges for buyer’s remorse (e.g., if you ordered the wrong size, color, or simply don’t like the product). However, if your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery, and we’ll be happy to replace or refund it. We want you to love what you receive, and we’ll always make it right if there’s an issue with quality or fulfillment.
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What if I need to change the customer's address?
It is simple, but there are a couple of different paths depending on where your order is in its journey: If your order is still chilling in "Pending" or "On Hold" status: · Great news! You can update the shipping address yourself right in the ...
How long do I have to submit a claim for a damaged or misprinted product?
We're here to make things right! If we've sent out the wrong product, damaged order or if the graphic isn't up to par, here's what we can do: We'll get that sorted out right away! To help us fix things super quickly, please provide: Order number ...
What if the product is damaged in the mail?
We'll get that sorted out right away! Just a quick note on timing: US customers: You've got 30 days after the shipped date International customers: You've got 60 days after the shipped date To help us fix things super quickly, please provide: ...
What happens if the tracking says its delivered, but the customer claims it isn't?
My tracking says "Delivered," but my customer can't find the package. What should they do? If a package is marked as Delivered but cannot be located, we recommend taking the following steps: Check around the delivery location, including porches, side ...
Return to Sender (RTS) Orders
What is a Return to Sender (RTS) order? A Return to Sender (RTS) order is a package that the shipping carrier is unable to deliver and is returned to our production facility. This can happen for several reasons, including: An incomplete or incorrect ...