We offer you the ability to set your own custom return address. If you set a custom return address than all returns will be sent to you.
Unfortunately, some of our facilities do not allow for custom return addresses, so these returns are sent back to teelaunch.
We will make every effort to keep these returns and reship them for you (you will have to pay the shipping cost to reship)
If these returns never return to us, you will have to make a replacement for your customer.