Policies
What payment methods do you accept?
At teelaunch we accept credit cards via Stripe and PayPal and will soon have Payoneer. We only charge you the store owner the product and shipping costs listed in the app.
How do I make changes or cancel an order?
Whoops! We’ve all been there. Your customer wants to change how many shirts they are ordering, update a size or cancel the order all together. No worries, we have you covered. If the order is canceled or in hold status you can cancel on your end ...
What happens if the tracking says its delivered, but the customer claims it isn't?
On orders that show delivered and the customers have not received, we have the customer check with everyone in their household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left ...
What if I need to change the customer's address?
If the order is pending or in hold status in the teelaunch app you can update the shipping address on the order; If the orders is In Production you will need to contact us at customerservice@teelaunch.com with the shipping name, order ID and the ...
How long do I have to submit a claim for a damaged or misprinted product?
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement whichever the customer prefers. US ...
What if the product is damaged in the mail?
What if the product is damaged in the mail? Just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement whichever the customer prefers. US customers have up to 30 days after the shipped ...
Where are returns sent?
We never take any returns or exchanges on our end. If the customer is wanting to exchange for size, color or graphic that is something you the store owner would need to handle on your end as we print custom one offs and do not hold printed stock. We ...
What do I do if my package is lost?
The majority of US orders are shipped UPS MI where UPS does the first half then they hand the orders off to USPS for delivery. Since there is a hand-off between the two couriers we can sometimes seen delays between USPS receiving from UPS or them ...