Policies
What if my order hasn't moved in several days?
Shipping carriers may occasionally experience delays. Before an order is considered lost, we require 10 business days with no tracking updates. This allows time for delayed scans and transit updates. Can I receive a refund or replacement for a lost ...
Return to Sender (RTS) Orders
What is a Return to Sender (RTS) order? A Return to Sender (RTS) order is a package that the shipping carrier is unable to deliver and is returned to our production facility. This can happen for several reasons, including: An incomplete or incorrect ...
Why We Ask for Photos Before Approving a Reprint or Refund?
Why We Ask for Photos Before Approving a Reprint or Refund When reporting a product issue, you may be asked to provide photos of the item, packaging, or shipping label before we can review your request. While we understand that this may sometimes ...
Measurement Variance Policy
Please allow a 1–2 inch variation in measurements due to manufacturing tolerances. Manufacturing tolerances: Cutting and sewing fabric can produce slight variations between batches or factories. Different suppliers and brands: Even if two shirts are ...
What if the customer doesn't like the product?
We cannot refund an order just because the customer does not like what they received. Each item is made to order specifically for your customer. Because of this, we’re unable to offer refunds or exchanges for buyer’s remorse (e.g., if you ordered the ...
How do I make changes or cancel an order?
Whoops! We’ve all been there. Your customer wants to change the number of shirts they are ordering, update a size, or cancel the order altogether. No worries, we have you covered. If the order is pending or on hold, you can cancel it on your end in ...
What happens if the tracking says its delivered, but the customer claims it isn't?
My tracking says "Delivered," but my customer can't find the package. What should they do? If a package is marked as Delivered but cannot be located, we recommend taking the following steps: Check around the delivery location, including porches, side ...
What if I need to change the customer's address?
It is simple, but there are a couple of different paths depending on where your order is in its journey: If your order is still chilling in "Pending" or "On Hold" status: · Great news! You can update the shipping address yourself right in the ...
How long do I have to submit a claim for a damaged or misprinted product?
We're here to make things right! If we've sent out the wrong product, damaged order or if the graphic isn't up to par, here's what we can do: We'll get that sorted out right away! To help us fix things super quickly, please provide: Order number ...
What if the product is damaged in the mail?
We'll get that sorted out right away! Just a quick note on timing: US customers: You've got 30 days after the shipped date International customers: You've got 60 days after the shipped date To help us fix things super quickly, please provide: ...
Where are returns sent?
Here is a clear up of how we handle exchanges and returns Because we create custom, one-of-a-kind pieces just for your customers, we don't accept returns or exchanges directly Each item is made specifically for that order - we don't keep printed ...
What do I do if my package is lost?
This is a quick rundown of how our shipping works and what to expect from tracking updates. For US Orders: Most orders travel via Amazon US Logistics (DPI Products), USPS, UPS or DHL For International Orders: Most packages start their journey with ...