What if I need to change the customer's address?
If the order is pending or in hold status in the teelaunch app you can update the shipping address on the order;
If the orders is In Production you will need to contact us at firstname.lastname@example.org
with the shipping name, order ID and the updated address. Please note that some of our products have multiple print locations and we try to send the orders to the closest print facility, we cannot guarantee the addresses can be updated once the orders are in production.
What happens if the tracking says its delivered, but the customer claims it isn't?
On orders that show delivered and the customers have not received, we have the customer check with everyone in their household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left ...
How do I make changes or cancel an order?
Whoops! We’ve all been there. Your customer wants to change how many shirts they are ordering, update a size or cancel the order all together. No worries, we have you covered. If the order is canceled or in hold status you can cancel on your end ...
What if the product is damaged in the mail?
What if the product is damaged in the mail? Just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement whichever the customer prefers. US customers have up to 30 days after the shipped ...
How long do I have to submit a claim for a damaged or misprinted product?
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement whichever the customer prefers. US ...
Where are returns sent?
We never take any returns or exchanges on our end. If the customer is wanting to exchange for size, color or graphic that is something you the store owner would need to handle on your end as we print custom one offs and do not hold printed stock. We ...