What if I need to change the customer's address?
It is simple, but there are a couple of different paths depending on where your order is in its journey:
If your order is still chilling in "Pending" or "On Hold" status:
· Great news! You can update the shipping address yourself right in the teelaunch app
· It's quick and easy - no need to wait for anyone else!
If your order has already moved to "In Production" status:
· You'll need to reach out to our customer service team at customerservice@teelaunch.com or via live chat.
· Please include:
o Order ID or Reference Number
o The shipping name
o The updated address you'd like to use
One small heads-up:
Since some of our products are
printed at different facilities (we try to use the one closest to the shipping
address), we can't always guarantee address changes once production has
started.
Related Articles
What happens if the tracking says its delivered, but the customer claims it isn't?
You know how sometimes packages seem to vanish into thin air and the carrier can’t find it? Well, we’ve got your back! We’re not just about shipping your items – we’re all about making sure they reach your customers’ hands. Here’s the deal: If your ...How do I make changes or cancel an order?
Whoops! We’ve all been there. Your customer wants to change how many shirts they are ordering, update a size or cancel the order all together. No worries, we have you covered. If the order is canceled or in hold status you can cancel on your end ...What payment methods do you accept?
At teelaunch, we offer two convenient payment options to meet your needs: Stripe (for credit/debit cards) and PayPal. Here's how to set up or change your preferred payment method: Adding a Payment Method Log in to your teelaunch account Mouse over ...Where are returns sent?
Here is a clear up of how we handle exchanges and returns Because we create custom, one-of-a-kind pieces just for your customers, we don't accept returns or exchanges directly Each item is made specifically for that order - we don't keep printed ...How long do I have to submit a claim for a damaged or misprinted product?
We're here to make things right! If we've sent out the wrong product, wrong size, or if the graphic isn't up to par, here's what we can do: We'll get that sorted out right away! To help us fix things super quickly, please provide: Order number/ ...