A package may occasionally be returned to sender (RTS) instead of being delivered to the customer.

When this happens, the carrier sends the package back to the originating facility or return address rather than completing the delivery.

Why Are Packages Returned?

Common reasons include:

Incorrect Shipping Address

The customer may have entered an incomplete or incorrect address during checkout.

Undeliverable Address

The carrier was unable to locate or verify the delivery address.

Failed Delivery Attempts

The carrier attempted delivery multiple times but was unable to complete it.

Customer Refused Delivery

The recipient declined to accept the package.

Unclaimed Package

The package was held for pickup but was never collected by the recipient.

What Happens Next?

Once a package begins the return process, the carrier controls the shipment and delivery can no longer be redirected in most cases.

The return process may take several days or weeks depending on the carrier and destination.

Will I Receive a Refund?

Shipping costs are generally non-refundable once a package has been shipped.

Additional shipping charges may apply if the order needs to be reshipped after it has been returned.

Can the Order Be Reshipped?

In many cases, yes.

Once the returned package has been received and processed, reshipment options can be reviewed. The customer may be required to provide a corrected shipping address before a replacement shipment can be arranged.

How Can I Prevent Return-to-Sender Issues?

To reduce the risk of returned packages:

• Encourage customers to verify their shipping information before checkout.
• Ensure apartment, suite, or unit numbers are included when applicable.
• Monitor tracking information for delivery exceptions.
• Ask customers to respond promptly to carrier delivery notifications.

Need Help?

If your package has been marked as Return to Sender, please contact support and provide:

• Order number
• Tracking number
• Updated shipping address (if applicable)

Our team will review the shipment and advise on the available options.