Orders that are in Pending or Pending Approval status can still be modified before they are released to production. This gives you the flexibility to make changes without needing to place a new order.
Need to correct a typo or update a customer's delivery information? You can edit the shipping address directly from the order details page while the order remains in Pending or Pending Approval status.
You can also update the billing address if needed before the order is released.
If a customer no longer wants an item, you can delete individual products from the order without canceling the entire order.
Uploaded the wrong artwork or need to make a last-minute design update? Simply click Change under the Art Files section to upload a new print file.
You can swap the product linked to an order item if you need to update the style, color, size, or replace it with a different Teelaunch product.
If the order should not be fulfilled, you can cancel it directly from the order page before it enters production.
Need additional time to review artwork or confirm customer details? You can place the order on hold to prevent it from moving into production until you're ready.
Once an order has been released to production, many of these changes may no longer be available. We recommend reviewing all order details carefully before releasing the order.