While it may seem like an order goes directly from checkout to shipping, there are several important steps that happen behind the scenes before a package reaches your customer's doorstep.
Here's a look at the journey your order takes.
The process begins when a customer completes a purchase through your store.
Once payment is successfully processed, the order is automatically transmitted to Teelaunch and enters our fulfillment system.
At this stage, merchants may still have a limited opportunity to make changes or request a cancellation before production begins.
Before production starts, our system reviews the order details to ensure everything is ready for fulfillment.
This includes:
Product selection
Artwork files
Shipping information
Order routing
If any issues are detected, the order may be temporarily delayed while the issue is resolved.
Once approved, the order enters the production queue.
Orders are processed in the order they are received, although production times may vary depending on:
Product type
Facility workload
Seasonal demand
Inventory availability
During busy seasons, orders may spend additional time in the queue before production begins.
This is where your product is created.
Depending on the item ordered, this may involve:
Printing
Embroidery
Laser engraving
Sublimation
Assembly
At this stage, the order can no longer be modified or canceled.
After production is completed, the item is reviewed to ensure it meets our quality standards.
Our team checks for:
Print placement
Product defects
Production errors
Packaging readiness
While every effort is made to catch issues before shipment, occasional defects may still occur.
Once approved, the item is packaged for shipment.
Some products are shipped from different facilities, which means customers may receive multiple packages for a single order.
This is completely normal and does not necessarily indicate that part of the order is missing.
After packaging, the package is handed to the shipping carrier.
Tracking information is generated and provided to the merchant.
Please note that tracking updates may not appear immediately after a label is created. It can take several days for the first scan to appear in the carrier's system.
The package now travels through the carrier's network toward its destination.
Transit times depend on:
Shipping method selected
Destination country
Carrier performance
Weather conditions
Customs processing (for international orders)
Once delivered, the order journey is complete.
If a customer reports an issue after delivery, such as damage, misprints, or missing items, please contact our support team and provide photos whenever possible.
Production times can vary based on product demand, seasonal volume, and facility capacity. Current production estimates can always be found on our status page.
Tracking numbers are often generated before the carrier receives the package. It may take a few business days before tracking activity appears.
Some products are fulfilled by different facilities and may ship separately.
Changes are only possible before production begins. Once an order enters production, modifications and cancellations are no longer available.
Every order goes through multiple stages before reaching your customer. Understanding this process can help set expectations, reduce support inquiries, and provide a better experience for your customers.