What information will be included on my return address label?
The return label details is the address that will be printed in the upper left hand corner on the shipping label. ( Please see example below)
If you use your address as the return address and an order is RTS (returned to sender) you will receive it back to that address. You will have to pay fee's to receive the order back from the courier as do we when they are sent to our CS office, you would then need to get an updated address from the customer to reship.
Unfortunately not all print facilities are setup to print the custom return labels, if they are not setup it will say Fulfillment Center with our CS address.
If you are not wanting to use your own address or if you are not in the US you are more than welcome to our CS address; 808 N West Ave, Sioux Falls SD 57104. However if the order is returned to our CS office you will have to cover the costs to reship the order to the customer.
What information will be included on my packing slip?
The packing slip will be included in the package with the product. You can set it up to include your store email, a discount code or special message as well as a logo. The special message will be the same for all packing slips there isn't away to ...
What account information do you need?
The account information is only for our records and the invoices we send you after every batch. Your customers will NEVER see that information. You can enter in your home address, office or anywhere else where you run your business! This ...
How do I set a daily charge limit?
You can set a daily charge limit and our system will not charge you over that amount for the day. For example lets say you have it set at $200 but you have $300 worth of orders our system will only charge the payment you have setup in the TL account ...
What is the hold feature?
The hold feature was created to save you a lot of time and stress when it comes to creating custom orders. We’ve added a manual order processing feature where you can simply place a hold on your orders OR a certain product until you’ve uploaded the ...
Do I need an API Token?
Probably not. The API is used by a select number of Enterprise customers. Use the api token to use our standalone api solution, for more details see documentation; https://api.teelaunch.com/documentation#info