How long will it take my item to ship?

How long will it take my item to ship?

Please understand these are estimates and are not a guarantee on exact times.  So many factors can play a role in these times that it is hard to give an exact number of days for each item.  

In order to be transparent with your customer, it is always a good idea to add something to your website about your products being “custom” or “printed on demand” to cement the notion that these products take time to process, print and ship to them.

First we need to understand how production works.  
Order is placed:
When an order is placed it will be in pending status until our system batches in the order to fulfill.  Our app will batch orders every 4 hours.  Once this order is in our system it goes thru a series of checks and is then ready to be assigned to a print facility.

Order is Assigned a Print Facility:
Once your order has been assigned to a print facility the order is printed on paper and sent out onto the production floor.  Once your order is in this phase we cannot guarantee we can cancel or change the order. 

Packaging and Shipping:
Once a printed order meets our quality control standards the item is packaged.  Once packaged a shipping label is printed and the package is placed in a shipping bin to be picked up.  Printing a shipping label triggers the tracking number and this is sent to your store to then be emailed to your customer.  Once an order is ready for shipping it can take 12-24 hours for the tracking to update as the courier will still need to pick up the orders from the print facility. 


During off-peak months the majority of orders are processed within 4-7 business days on average and ready for shipping.
During peak seasonal months, orders are processed within 9-12 business days one average and ready for shipping.
Peak Times:
Year to year can be different.  However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders. 
Valentines Day - February 14th
St Patrick's Day - March 17th
Easter - End of March
Mother's Day - May around the 3rd weekend
Father's Day -  June around the 3rd weekend
4th of July - July 4th
Back to School -College Sports August thru middle of September
Halloween - October 31st
Thanksgiving - November 25th
Christmas - December 25th
New Years - January 1st

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