How do I know what's going on with my order?
Your order normally follows this path.
This occurs right after an order has been placed. This means that the order is currently in-queue to be batched into the system.
The order is currently processing into the system. This occurs every 4 hours: 7am, 11am, 3pm, 7pm, 11pm, 3am etc.
The order has successfully been processed into the system and is in queue for production at the printing facility.
Order has been prepped for shipment and has a tracking number attached to the order.
These statuses are the ones you should be most concerned about as they require an action on your part to resolve.
This occurs after batching if the product is not linked to a variant. If it is not ours to fulfill you can either click ignore OR Not teelaunch. Just be sure to clear errors at the top to update to pending so we can batch in to fulfill.
The order can also error if there is no active billing method to charge, you can just add that under the account tab.
Order was declined due to insufficient funds, expired card or invalid payment account. We will automatically be rerun the orders during every batch.
That means you are using the hold feature in the teelaunch account settings OR you have this product setup to be held. You will need to open the order and release the order as is OR update the print file then release to update the status to pending so we can batch in to fulfill.
How will my order be shipped?
Tumblers, Posters, Bamboo/Maple cutting boards - USPS Apparel - OSM (where they are all sent to Chicago then from there they are sorted to USPS for delivery) Home Good products, Oven Mitts, Mugs, Bath Mats, Area Rugs, Journals, Mousepads, Cards, Pet ...
How long will it take my item to ship?
Production Times: https://blog.teelaunch.com/status/ Please understand these are estimates and are not a guarantee on exact times. So many factors can play a role in these times that it is hard to give an exact number of days for each item. In ...
Do you ship to PO Boxes?
Since we use multiple facilities we cannot guarantee any shipper couriers. We do not recommend using PO Boxes as we can't guarantee the order will be shipped using a courier that can deliver to the PO Box for example UPS and Fedex do not deliver to ...
Which countries can't I sell to?
Due to a high percentage of orders being lost or returned. As of October 1st 2020 we have decided we can no longer ship orders to the following countries: UAE/AE Peru Kuwait Bahrain Chile Israel Reunion Island Bahrain Qatar Brazil Russia Indonesia ...