How do I know what's going on with my order?

How do I know what's going on with my order?

Normal Statuses

Your order normally follows this path. 

Pending

This occurs right after an order has been placed. This means that the order is currently in-queue to be batched into the system.

Batching

The order is currently processing into the system. This occurs every 4 hours: 7am, 11am, 3pm, 7pm, 11pm, 3am etc.

In-Production

The order has successfully been processed into the system and is in queue for production at the printing facility.

Shipped

Order has been prepped for shipment and has a tracking number attached to the order.

Irregular Statuses

These statuses are the ones you should be most concerned about as they require an action on your part to resolve.

Error

This occurs after batching if the product is not linked to a variant. If it is not ours to fulfill you can either click ignore OR Not teelaunch. Just be sure to clear errors at the top to update to pending so we can batch in to fulfill. 

The order can also error if there is no active billing method to charge, you can just add that under the account tab. 



Declined

Order was declined due to insufficient funds, expired card or  invalid payment account. We will automatically be rerun the orders during every batch. 

Hold

That means you are using the hold feature in the teelaunch account settings OR you have this product setup to be held. You will need to open the order and release the order as is OR update the print file then release to update the status to pending so we can batch in to fulfill. 

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