What is the hold feature?
The hold feature was created to save you a lot of time and stress when it comes to creating custom orders. We’ve added a manual order processing feature where you can simply place a hold on your orders OR a certain product until you’ve uploaded the new file, after which your order will automatically be sent into production.
If you want to hold ALL of your orders you will need to turn on the below setting in the account settings;
If you are wanting to hold just certain products you will need to go to the products tab, my products, open that specific product then in the upper right corner there is an option to hold all orders for that product;
You will know if the order is on hold in the app as the status will show hold;
Once you open the order you can either switch variant to link to a different product, change file or if there are no changes you can just release the order.
Please note once you have switched the variant or changed the print file you have to still hit the Release Order button as that will update the status to pending so we can batch in during our next batch.