What is the order approval feature?
The system by default will automatically hold your orders for 24 hours. This allows you to have time to make changes to the order before it is sent to production. This is very important as once an order is submitted they cannot be changed or cancelled. You can change the time it holds the order or turn off the feature all together which would make your orders process with no order approval hold.
If you are doing custom orders and you need to add a new file for every order, then turn on the manual order approval option.
If you want to hold ALL of your orders you will need to turn on the below setting in the account settings;
You will know if the order is on hold in the app as the status will show hold;
Once you open the order you can either switch variant to link to a different product, change file or if there are no changes you can just release the order.
Please note once you have switched the variant or changed the print file you have to still hit the Release Order button as that will update the status to pending so we can batch in during our next batch.
What information will be included on my return address label?
The return label details is the address that will be printed in the upper left hand corner on the shipping label. ( Please see example below) If you use your address as the return address and an order is RTS (returned to sender) you will receive it ...
What information will be included on my packing slip?
The packing slip will be included in the package with the product. You can set it up to include your store email, a discount code or special message as well as a logo. The special message will be the same for all packing slips there isn't away to ...
How do I set a daily charge limit?
You can set a daily charge limit and our system will not charge you over that amount for the day. For example lets say you have it set at $200 but you have $300 worth of orders our system will only charge the payment you have setup in the TL account ...