Knowledge Base
Policies
Important information regarding teelaunch policies.Integrations
Find answers to all your questions about teelaunch integrations.Fulfillment and Shipping
Learn about how we package, fulfillment and ship your orders.Decoration Methods
Learn about the various decoration methods teelaunch uses to produce your print on demand products.Getting Started
Read this first to get started with teelaunch.Products
Learn all about the unique and amazing product we offer here at teelaunch.Design Tips
Let our designers give you tips and tricks to create the best possible products.Account
Everything you need to know about the account settingsSizing Charts
Sizing charts for all of the apparel we offer.
Recent Articles
Measurement Variance Policy
Please allow a 1–2 inch variation in measurements due to manufacturing tolerances. Manufacturing tolerances: Cutting and sewing fabric can produce slight variations between batches or factories. Different suppliers and brands: Even if two shirts are ...What if the customer doesn't like the product?
We cannot refund an order just because the customer does not like what they received. Each item is made to order specifically for your customer. Because of this, we’re unable to offer refunds or exchanges for buyer’s remorse (e.g., if you ordered the ...What Happens When a Package Is Returned to Sender?
A package may occasionally be returned to sender (RTS) instead of being delivered to the customer. When this happens, the carrier sends the package back to the originating facility or return address rather than completing the delivery. Why Are ...What Happens If My Customer Enters the Wrong Shipping Address?
Incorrect shipping addresses are one of the most common issues in ecommerce. Understanding what can and cannot be changed after an order is placed can help avoid delays and additional costs. Before Production Starts If an order has not yet entered ...Why Was My Order Split Into Multiple Shipments?
If your customer received only part of their order, don't worry—the remaining items may still be on their way. Some orders are fulfilled in multiple shipments, which means products may arrive separately and at different times. Why Does This Happen? ...
Popular Articles
How do I get started?
Getting Started At Teelaunch, we specialize in fulfilling and shipping products straight to your customer's doorstep. We offer our services all around the globe and are just a couple of clicks away! You can start by installing the Shopify app or ...Which countries can I sell to?
We ship international orders to the following countries ONLY: North America Canada Mexico Great Britain United Kingdom Gibraltar South America Brazil Colombia Middle East Israel Lebanon Saudi Arabia UnitedArab Emirates Belarus Belgium Bulgaria ...I can't find the product I just pushed to Etsy, where is it?
Once you push a product to Etsy they are added to your Etsy draft listings. If the product doesn't show up in your Etsy draft listings after a few minutes please check the following; The title can't be over 144 characters You can't use All Caps in ...What is the order approval feature?
The system by default will automatically hold your orders for 24 hours. This allows you to have time to make changes to the order before it is sent to production. This is very important as once an order is submitted they cannot be changed or ...How long will it take my item to ship?
Production Times: https://blog.teelaunch.com/status/ Please understand these are estimates and are not a guarantee on exact times. So many factors can play a role in these times that it is hard to give an exact number of days for each item. In order ...